Your appointments are very important to us, it is reserved especially for you, we understand that sometimes schedules adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations.

24 HOUR CANCELLATION POLICY

Please understand that when you forget or cancel your appointment  without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed via text 48 hours in advance  because we know how easy it is to forget an appointment you booked  months ago.  Since the services are reserved for you personally, a  Cancellation fee will apply. We will be asking for a credit card to have on file.

- Less than 24 hour notice will result in a charge equal to 50% of the reserved service amount.

- “NO SHOWS” will be charged 100% of the reserved service amount. 

- Multiple services not cancelled 24 hours in advance will be charged 100% of the reserved service amount.  50%  of your multiple services may be charged to your credit card to reserve the appointment  time.

The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our scheduled filled, thus better serving everyone. From the Roots policies are  presented and provided in the best quality and tradition of excellent servicing for our established and future clientele. Thank you for viewing and supporting our policies criteria.